WD has redesigned its entire portable storage portfolio, but while the My Passport SSD might look plainer than before, the latest model is much faster and easier to carry around. Will I have to return the HD and get the portable of some other company? I have also had the problem with a 1tb passport usb cable of the new smaller variety.  Any movement of the drive will disconnect the drive from the computer.  I have several older passports with the older style cable, and have literally knocked them off of the table leaving them hanging by the cable yet they remain connected.  I 'm not sure if the problem with these newer drives is the cable or the port, but it is truly annoying to the point where I may return all four of them. Right-click on the Unknown device and select Properties. Even the smallest move of the cable disconnects the disk from the computer. A day ago I bought the new Passport external HD and I have huge problems with the cable that was in the package.  More to follow…. I am having the same problem! :angry: I am on hold…  Now he is telling me that its the cable and he will be sending me one. Now I have to shell out $$ for another drive just to get the cable. Has anybody adress WD directly on this issue? Have anyone tried? There are six series of the My Passport drives, three for … I’m done with this product. Shop Staples Canada for a wide selection of office supplies, laptops, printers, computer desks & more. EUREKA!! I have the same problem with my cable.  I’m done with this product.  It’s outrageous that WD uses a proprietary cable and doesn’t even offer a replacement for sale on line. Besides, your WD passport external hard drive may encounter other problems like WD hard drive is not recognized, you can also solve it with AOMEI Partition Assistant. Reasons Behind My Passport Not Showing Up Windows 10. I read a lot of complaints, but got no proper fix for the problem.  I’m not the only one going crazy. I just had to let off some steam, this problem happen to me too. Part 2: How to fix WD my passport Ultra not detected. Just registered to say that the same happens to me. USB 3.0 cable USB AC Power Adapter Quick Install Guide ... About Your WD Storage Device My Passport Wireless Pro User Manual 2. Hope it can be useful for all of you :wink: Powered by Discourse, best viewed with JavaScript enabled, It’s smaller (but what for? It died with the same symptoms after six months. USB 3.0 Micro Cable, ITANDA 3.3ft USB 3.0 A to Micro B Cable Charger Compatible with Samsung Galaxy S5, Note 3, Note Pro 12.2, WD Western Digital My Passport and Elements Hard Drives The major issue occurring on the WD My Passport drive is the drive detection issue. There is a total of 6 methods to resolve this issue, follow each one of them carefully. Although I was usually very staisfied with WD my personal consequences in this matter are to not buy any more WD products until the issue is resolved or there is an option to decide between products with regular Mini USB and WD-USB plug & cable. You can view the device listed as Unknown device. If the problem returns, this could be a system hardware related issue. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. So my WD passport is 2TB, but the Partition Recovery Wizard wasn't even able to recognize that. The USB cable on the side of the HD is very sensitive on moving. Click on the Add button and select Assign the following drive letter. When the Disk Management window appears, right-click on the WD My Passport drive and click Change Drive Letter and Paths. Many users owning this drive reported that they encountered many problems where their drive wouldn’t connect to their computer. If the WD My Passport Problems persist, continue with the next step. I fiddled a bit more and managed to mount but the connection was lost as soon as I released the cable from my hands. The major issue occurring on the WD My Passport drive is the drive detection issue. Hardware & Devices: Yet another Western Digital My Passport driver problem UPDATE [26 Aug 2013]: WD is providing firmware updates for various drives exhibiting the connect/disconnect problem (thanks Boostland for pointing this out). just click the link below to contact the support. Launch the software and right-click on the drive. You surely are aware of all the features which WD my passport Ultra attains. If I try my HDD in any USB 2.0 ports its recognized instantly. Restart your computer to fix the WD My Passport Problems. Contact WD Support. I misplaced my cable and have a lot of important data on the drive. Let the market decide. At least they allowed us this forum, but it doesn’t look like it’s being monitored. Otherwise I also had problems connecting it to my computer (windows XP), but at last I had a success. But it isn’t a proprietary cable. Thanks for reading. When trying to fiddle a little with the cable I noticed the small LED turned on momentarily but then went off again. My Passport Wireless SSD creates its own fast 802.11ac WiFi connection so you can wirelessly connect to your drive to access and view saved photos or smoothly stream 4K video directly to your phone or tablet using the My Cloud app. First, I didn’t have any instructions, so I copied every folder I wanted to ‘back-up’, I copied them to the “My Passport”. As explained, you cannot access an external hard drive for many reasons, for most of the time, the consequence results from either a hard drive connection problem or hard drive self corruption. I wonder if  this case would help. Yeah, my company got me one of those, 1TB version, used it for six months to backup my data (not store, just backup in case my PC dies or something), and carried it ONCE in my car, was careful with it. I’m going to see if I can find a way to complain to WD and get a new one…. My Passport by Western Digital is a series of portable external hard drives.  I just got this for x-mas and just started using it, but I’m concerned that my music isn’t safe if the product is so sensitive. Product Components My Passport Wireless Pro ... All LEDs fast blinking Blue Device has a problem. I had a brand new MAC and the “My Passport” worked seemlessly with MAC’s “Time Machine”. Dear frnds, I have been using my external hard disk(WD My Passport Essential SE) 1 Tb, since last 6 months, but after a recent virus scan, my laptop is not showing the external hard disk, i … Your drive may not be recognized or detected when connected to a Windows computer. If the WD passport is not detected either on your current or the new PC, the error is highly possible on the WD drive. You need to go to the Western Digital site (westerndigital.com) and, under Support, go to Phone & E-mail Support.  Submit an e-mail there with your cable request. Now, if I connect the HDD using the USB 3.0 Cable to the USB 3.0 Port, It just lights up but it's not detected in Windows. In any case, I still can return the product, so this Thursday it goes back to the store. The reason for not connecting was the USB 4 port bridge I was connecting too. A replacement or additional USB 3.0 cable to connect your My Passport portable hard drive to a PC or Macintosh computer. When checking WD My Passport in Disk Utility, you could have two results: 1. Change WD Drive Letter to Make WD Passport Drive Detectable. Â, Do WD admins read this? Obviously this is less than ideal when in the middle of transferring gigabytes of data. I tried reinstalling drivers from device manager, but same problem. For me it was indeed just the cable, and the disk performs wonderfully now. I have the 1TB My Passport SE, and today I could not manage to mount the drive in my Mac. If your WD My Passport drive can be recognized after plugging it into another USB port, it indicates that your USB port is not working. All the images, trademarks, and symbols indicated in the site are solely intended for information and reference purpose. if you have the solution, its much better~. In the same way, you can also plug it on another computer to see if that works. I have an external HDD with a USB 3.0 Cable, Which I use. I contacted WD support and they are going to ship a replacement cable.  So if that works, and now that I have removed the obnoxious virtual CD of software that lives in the firmware, this may turn out to be a useful drive after all. Your WD My Passport drive is detected and showing up in Disk Utility, but it is greyed out or not mounting. I was happy but… I plugged the “My Passport” into my ‘PC’ and the problems started. Now, it is time for you to go through the actual methods to resolve your issue of WD my passport Ultra not detected. I also purchased a drive with this problem, and I later found other instances in the product reviews at the site of the store where I purchased.  It seems this is quite common with this drive, and, like others, this issue, especially since the drive end cable connector is not a standard one with readily available third-party alternatives, will keep me from purchasing additional WD drives.  Hopefully WD will change their design and will also come up with a remedy for those of us having the loose connector issue. How to Repair Not Accessible WD My Passport External Hard Drive. Received my replacement cable today.  The new one is nice and snug! I misplaced my cable and have a lot of important data on the drive.  Now I have to shell out $$ for another drive just to get the cable.  As soon as I transfer the data, both drives are going in the trash.  This is one crappy drive and a shabby piece of marketing. Because if the cable is the same it does not look to solve anything. USB Cable for a WD Product. You can selectively follow below 4 methods to get problems fixed and repair the WD My Passport drive to show up and work again. WD Passport hard drive data recovery after physical damage to connector. Even the Passsport is not, It’s hyper-sensitive to any movement on the calbe (and hence bad for the HDD inside when it regularily gets disconnected on a whim every so often). Find top rated office supplies & save big with Staples Canada. And we all know where this is headed.  I need a new cable also,  the one I have is uber sensitive. Any solutions ? Western Digital is an independent technical service provider for several brands of gadgets, and not, in any way, associated with the Manufacturer of devices mentioned on the site. I have to say as much as I have loved my WD Passports - owning 3 of the last model along with a couple MyBooks and a MBWE, this new model is the end for me. It is mini-USB. Western Digital replaced the HD logic board with a combo function board (SATA and USB converter) so you can't plug the drive into your system or another case. So it’s the cable? Johns answer explains how most external drives work, except Western-Digital external drives. I guess I have the same problem. It just works, I have 3 Passports all of them with the faulty USB and I received 3 new replacement cables. It’s incredibly frustrating…the slightest move of the drive/cable disconnects it. There was a problem. I originally bought it as my replacement carry-along drive to store my VMware VMs, iTunes and iPhoto Libraries something that its predecessor did quite well. Change USB Cable. Sometimes you can face this problem if the USB cable of the Western Digital My Passport …  I’m having the same erratic behavior. Now, download the correct driver and install it on your computer. It’s outrageous that WD uses a proprietary cable and doesn’t even offer a replacement for sale on line. I bought this cable because after reading the reviews about the WD My Passport 1TB Portable External Hard Drive Storage USB 3.0 Black, I learned that there was a common defect with the stock USB 3.0 cable included with the drive.I am pleased to say that this cable is very sturdy and well worth the cost if you have this or any other USB 3.0 hard drive. My Passport Essential SE 1TB, it disconnects too often. If the WD My Passport for Mac drive is still not showing up in Finder or on the desktop, you can see whether it is showing up in Disk Utility or not. can WD give us some explanation please. When I connected the Passport directly on a computer, the OS recognized it without problems. 2. This hard drive has an internal drive speed of 5400 rpm and is very popular for holding storage including files, audio, videos etc. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. My experience with this is that I thought I had lost my mini-b to USB-A cable for the WD Passport drive. It’s imcompatible with the standard Mini USB cables. Western Digital WD My Passport (2020) deals. It's not the first I've heard of this either. The website disclaims all liability, for any kind of damage arising due to the reference of the content displayed on the page. What should I do to get my data back? I believe new cable has more “bite” that grabs onto the drive and keeps good connection between drive and cable. Your destination for educational, warehouse and office supplies. This section will show you different reasons behind why the given issue occurs. Sometimes, problems may occur on the WD My Passport drive if the, Right-click on the Start menu and select the. WD Passport Problems. Western Digital also uses hardware encryption... - Western Digital My Passport My Passport is a series of portable external hard drives produced by Western Digital. To get our expert's guidelines easy to resolve it. Firmware updates for My Passport drives can be found under the WD Support pages, for Windows and Mac, respectively.Read the release notes and perform the relevant update. Proceed with the steps that are given below to fix the WD My Passport Problems. Free next day delivery on all orders. Copy the first value and paste it in the address section of your browser. Proceed with the steps that are given below to fix the WD My Passport Problems. WD passport not recognized Guys I have the same problem, but I think its much worse in my case.  I tried different positions with no luck until finally I grabbed some rubber bands and striped the cable really tight to one side, then it finally mounted. All … They will send you a replacement cable. Follow the points below to know the various causes. I thought it was the hard drive itself, but it seems for what you all say that it is the cable. I have the same problem with my cable. You can get a free replacement from WD, and they are sold inexpensively on line from vendors such as Cyberguys. Your drive may not be recognized or detected when connected to a Windows computer. standards in favor of trying to bond their customers to WD-specific cables. Is a replacement cable the only answer? The one I had I had bought from Radio Shack … The engineer on this cable design needs to go back to school and take a few more dynamics classes and the usability testers should all be fired, seriously, they didn’t do their job. Sorry WD you lost this fan of your products. When the troubleshooter detects the problems, select the Apply this fix option to fix the detected issues automatically. Western Digital is an American computer hard disk drive manufacturer and data storage company based in San Jose, CA. After the repairing process is complete, click Finish. 5 Use third-party apps, like FiLMiC Pro, to capture and save footage directly to the drive, or LumaFusion to edit video in the field. 5. WD MyPassport sucks big time, in my book. My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses Press the Windows and R buttons together to open the Run dialog box. Solution 2. WD Passport hard drive data recovery after physical damage to connector. My Passport USB 3.0 Cable White | Western Digital Store Free standard shipping on all eligible orders over $25. Now, choose a drive letter from the drop-down list and click OK. Click Change to modify another drive letter, if needed. I guess the policy of WD to be “innovative” has been pushed a little too far by abandoning established (and proven!) For, instant WD My Passport gemote assistant reach us. Download a third-party software to repair corrupted files in the WD My Passport drive. Now I am searching for a new cable on Amazon (hopefully the connector is OK). I’m having this problem too with the My Passport drive I recently purchased. Restart your computer after changing the drive path. PS: In WIN 7 OS, it gets recognized in all USB 3.0 ports as well. If the drive is not detected, try replacing the USB cable connecting the My Passport and your computer.  I never know when my passport is going to be recognized by Win 7. Literally the most minor movement disconnects the drive, so sensitive that even something dropped at the other end of the house causes enough vibration to cause a disconnection. Because of its sensitivity I still carry the older one and this one sits plugged in to my iMac largely unused. Then, select Check the. Replace your data cable. I tried another cable and it worked better, so I think it’s more the cable than the device itself. WD backup offline issue, it is easy to fix. Select the Details tab and set the Property as Hardware Ids. The second quick fix to WD My Passport Ultra not detected issue is to change a different USB cable. Please take a look! Expand the drivers to locate the WD device. Make sure to download the software from a trusted source. Copyright © 2020 - 2021 Western Digital | All rights are reserved. Click on the Start button to fix the detected issues. I am having WD My passport Ultra (1tb) and its not recognized in any USB 3.0 ports, after initial one time! Hey guys, It's a rather simple problem to explain.  I need a better cable or a better product.Â. USB 3.0 Micro Cable, ITANDA 3.3ft USB 3.0 A to Micro B Cable Charger Compatible with Samsung Galaxy S5, Note 3, Note Pro 12.2, WD Western Digital My Passport and Elements Hard Drives Try connecting the USB cable to another port on the computer. The drive itself is good, so don’t trash it because the cable connection is loose! Method 1. It’s not the cable it’s the the whole idea of the WD USB plug/cable that’s so frustrating: It is important to address this issue to WD as a community because we aren’t the only ones who struggle with this new plug. Moreover, there is AOMEI Partition Assistant Professional for you, and it provides more advanced features to … One is nice and snug keeps good connection between drive and keeps good connection between drive cable... Checking WD My Passport by Western Digital My Passport not Showing up in disk,! And your computer to see if that wd my passport cable problem cable today. the new Passport external and! The page disk Utility, but same problem first value and paste it in the site are solely intended information. Power Adapter quick Install Guide... About your WD storage device My Passport SE, and are! Connect your My Passport Ultra not detected, try replacing the USB 4 port bridge was. First value and paste it in the same it does not look to anything! 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