difference between kpi and kra in bpo

The SLA document contains different … SLA and KPI are elements of business process management, which is abbreviated as BPM. Large organisations often need to have standard KPIs and PIs used at different hierarchical levels throughout the organisation. 9 Answers Active; Voted ; Newest; Oldest; 0. Hier werden die wichtigsten Unterschiede zwischen KPI und KRA aufgeschlüsselt. Of course there is a relationship between these terms, but the meaning of each is clear and should not be confused with other terms. The important differences between BPO and KPO are mentioned in the following points: BPO is an abbreviation used for Business Process Outsourcing whereas KPO is a short form of Knowledge Process Outsourcing. This video is uploaded by me that is Dinesh Divekar, Management Training Consultant from Bangalore (India). What is the difference between a KPI and a KRA? SLA Vs. KPI. More and more we see the confusion between Goals, Objectives, KRAs, and KPIs when it comes to defining and measuring the performance of people in the organisation. KPI stands for key performance indicator. 4. Please login to bookmark. KRA, KPA, KPI KRA: Key Result Areas KPA: Key Performance Areas KPI: Key Performance Indicators Process: 1. Review the job profile 2. Key Result Area(KRA) and Key Performance Area(KPA) , though the terms hold different meaning but are often used interchangeably and more or less assumed to have same applicability . تفاوت kpi و kra در bpo چیست؟ ... هدف اصلی برای سنجش kpi یک bpo ، ارزیابی این است که آیا اهداف تجاری پیش بینی شده حاصل می شود یا خیر. 19 Nov 2018 1:15 pm || 0. I have a 600 plus BPO division and a managerial layer of around 10 people. The level of customer satisfaction can be acquired by conducting surveys and quality assurance measurements. The Difference Between a KPI and KRI. KRA's/ KPI's differ from function to function in Supply Chain area . Then the KPAs 5. In the current business scenario, it is common to see peripheral as well as routine business processes being outsourced. Note: KPIs are for a defined, short period of time (weeks, days, or sometimes even hours) and must be constantly monitored. Have devised my own appraisal system. As we can see, the major difference between KPI & KRA depends predominantly on the way that they are employed for organizational success. Anonymous . Posted by ICCS-BPO on Thursday 24th of May 2018. Mapping each of these key areas is a continuous value-addition process, with different set of measures for different key area. Objectives represent where you want to go and key results are a handful of key points on how to achieve this objective. by Randy Rollinson | Jan 29, 2016 | Uncategorized | 0 comments. In many instances these terms are used interchangeably – but this is wrong. Outsourcing of routine or peripheral business functions is in vogue. Supervisors monitor and measure the performance of its employees through the average number of calls in a day, the percentage of call drop rates, call handling time, transfer rate, and the average of issues the agent resolved since the first call. (Processes such as AR, AP, T&E etc.) kra. Every organization has a vision, mission and a set of objectives. I hate the usual HR run of the mill appraidal process and the expectations. In relation to a job role, KRA defines… KPA and hence KPI is attributed to the person who can have effect on the business results and is self measured where applicable Example:1 KRA = Recruitment / Selection KPA1 = Recruitment KPA2= Selection Example:2 KRA = Employee Benefits KPA = providing all statutory benefits (ESI, PF…) KPA = providing all other benefits provided by company. 5 years ago. With KPIs, you’re trying to figure out how well you’re doing right now – how healthy your company is, and how your current initiatives are performing. Irrespective of the methodology uses, it is one KPI that must be taken into consideration to keep track of a call center’s excellence. Let’s take a look at what they are and how they are different. Difference Between BPO and KPO - Head to Head Comparison. Third-party service providers are coming forward with technology-backed solutions for various operations. Zusammenfassung - KPI vs KRA. Subscribe to our mailing list and get latest updates directly in your email inbox for free. A key result area (KRA) is an strategic factor either internal to the organization or external, where strong positive results must be realized for the organization to achieve its strategic goal(s), and therefore, move toward realizing the organization’s longer term vision of success. Der Hauptunterschied zwischen KPI und KRA hängt in erster Linie davon ab, wie sie für Unternehmenserfolg. Business functions is in vogue see peripheral as well as routine business processes outsourced... 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