Interviewing people who have special needs can help you get an idea of what to look out for during planning. It is important that future and potential attendees can quickly and easily find all of the necessary information about your event. Are attendees able to be heard during Q+A sessions? … How would you rate the quality of information received prior to the event? Do certain speakers require special accommodations in order to be heard or understood? This question will also help you prove repeat engagement - an important metric for sponsors and shareholders. Let’s take a look at the types of questions each of these surveys should include. Knowing what channels are generating your leads will help you to target your marketing efforts and can allow for greater reach. Asking this question in advance can help you plan how many alternative meals will be needed during the event. Is there ample seating for those who have injuries or get tired easily? This is especially useful if you intend to have this feature on attendee profiles for the event as a conversation-starter during networking events. 10 training effectiveness survey questions to ask. You can even customize the template to match any specific details from your event that you’d like included. 13. Company Event Planning. This article was originally published on JDsupra.com. Communicate what discounts or perks come with using the suggested hotel on your event registration page. Making money as an event planner is all about ensuring that your clients are satisfied whenever they contract their events to you to handle on their behalf. A short and simple survey gets more responses. (pens, paper for notes, tote bags?) “What was your favorite session?” “What was your favorite workshop?”. If you’re conducting the survey through your event app, it may offer this function within the platform. How likely are you to tell a friend about this event? Not only that, the number of respondents and what marketing they responded to will help you get a heads up on seating numbers, schedules, and Q+A sessions during the event and arranging other events in the future. Have you worked with an event planner before? You can use pre-conference survey questions to really get to know their preferences to provide them with the best possible event experience. Consider allowing registrants to help create the menu via polling options. They allow you to take advantage of moments when the things you’re asking about are fresh in the attendees’ minds, and can provide insights that let you know if you have to pivot or modify your strategy on a dime. “Yes/No” or checkbox-style questions that are useful for a range of purposes, from collecting quantitative data to handling administrative or logistical requests (i.e. Pick coordinating fonts and colors, upload an event photo for the background image, and add the event’s logo. To create a survey using the Event Planning survey template, just sign up or sign in to SurveyMonkey. Why did you choose to attend our event and what are you hoping to take away from the experience? This could be anything from being given priority pricing, additional/exclusive swag, or the ability to weigh in on speakers/workshops/activities, and so on. 1. What was your favourite thing about the event? Having both a first and last impression will give event organizers a better holistic view of attendee satisfaction. One of the most common post event survey questions, the results are commonly referred to as your ‘NPS,’ or ‘net promoter score’. A fun way to ask this question is with signage at the exits of the event. If you want to have content like this for your website. Knowing how many fall into each category is invaluable for planning the future of the event. Organizers can have ideas going in about what messages they intend to share, and it is important to know if those messages were successfully communicated. Is there a particular breakout or lecture room that gave more audio trouble than others? Similarly, this blatant and direct question is a great indicator of overall attendee satisfaction. Information for Event Planners and Individuals. The best event planning questions to ask corporate and wedding clients 1. If using the multiple-choice style format, consider what makes you want to attend an event ie the speakers, the food, the brands, a loved one’s recommendation, the area, and so on. This question, when left open-ended, can provide important details regarding accessibility and flow at the event venue. Pre-event survey questions will, of course, be very different from mid- and post-event survey questions. Be sure to share the results with your check-in software team and to go over them in the debrief to optimize the check-in process. Data suggests that negative interactions linger longer than positive ones. Be as invested in these answers as you are in all the rest. If your event activities are really varied, rephrase the question to ask respondents their favorite thing in each category. Consider combining responses to this question with data from RFID or biometric technology to make necessary adjustments to things like traffic flow and temperature. 3. Understanding what level of excitement there is surrounding each of the speakers is extremely useful data to have. Like other pre-survey questions, this one also gives insight into areas for potential tweaks for future events, such as the number of hotel rooms needed. These “floaters” can ask specific questions, or they can interact as attendees themselves to provide authentic feedback on the “feel” of an event from the attendee perspective. Asking about audio during an event, rather than after, gives event organizers more data. Alternatively, if this is your intention, be sure to note this at the beginning of the survey. Prompt attendees to discard their badges into “Yes/No” bins based on whether or not they plan to return next year. Information about why attendees did not like certain sessions is valuable information to stakeholders. Event Planning Attendee. Were the maps hard to access? Someone who answers with a 8-10 rating can be considered a promoter who is likely to speak well of your event. (Yes/No) 2. With the variety of dietary restrictions people have today, options are no longer optional. a numerical rating of a product, service or experience) or something that you plan to use to generate useful statistics later. A survey question is not a substitute for asking people how they find the AC or if they have everything they need. Below is a sample EPI report. Empower your organization with our secure survey platform. This question is especially useful for events that are out of town or have moved from a regular location. If your event app allows for it, have the alert include the question and options itself, so that attendees can just close the alert by answering the question. Give attendees free reign to tell you however much they need to. This survey can pop up when a person registers for your event. Pre-event surveys help organizers get to know attendees and offer enhanced personalization. Post-event surveys are used to measure success and collect information that will fuel the strategy and logistics for your next event. While you can include it in the mid-event survey questions, putting this question in the post event survey will work as well. It consists of questions about what people think should be included in the event and how they think they can make the event more appealing to the attendees. We’ll start the list of post event survey questions with some universal questions that can be used for almost any type of public events. Organize your event in a way that will meet attendees’ expectations by finding out what people would like to learn. Was the purpose educational? Knowing on which platforms your audience is most likely to engage with your brand will help you direct your resources to the channels with the best returns. The best survey questions to ask that will 1) provide the meaningful data you need to improve the quality and responsiveness of your programs 2) understand your attendees and deepen the relationships you’ve begun with them. Speakers are a huge draw to any event. Setting up the right accounts and hashtags for your event paves the way for organic marketing. Question #1. Try this survey template for free! If YES, here are 19 crucial questions to ask your clients before giving a quote. From keynotes to locations and from venues to catering, there’s no shortage of decisions to be made. 9+ Event Operational Plan Examples – PDF; An event plan is basically the map that guides you and your team toward a successful implementation of an event. If so, what did you like and/or dislike about the experience? (dropdown list of options) 3. Issues with event technology adoption can stem from a lot of places, and this question can help you determine if you need to better explain the value of the tech or deliver better training/onboarding. Post Event Planning Check List - review this list before moving to the post event planning board Design your post-event survey and send out to all attendees (see section list 6) Don't forget to ask for endorsement/review in your survey Invite them to a Facebook Group (If you run one) Have volunteers or staff members that float through the event and engage with attendees and vendors during the event. Use that information to double-down on things that were well received and modify things that weren’t. Was this your first time attending one of our events? So feel free to include this question in the post event wrap-up that takes place via email after attendees have gotten back home. There are generally three different types of event survey questions: Number driven, NPS-style questions that ask for something quantifiable (i.e. asking for permission to be contacted or ensuring that someone agrees to a privacy policy). It may be useful to have both styles in place, with the comment box appearing if someone selects ‘other’. Ask not only what the detractors didn’t like, but what the promoters did like. It acts as an ice breaker and a “get to know you” question. Continuing to engage with those who do not become attendees through retargeting campaigns will give you valuable information that could lead to monetizing the “no” and potentially recovering losses in your follow-ups. Could they see the value? ... Clean and disinfect shared objects between uses—for example, payment terminals, tables, countertops, bars, and condiment holders. Understanding what questions to ask and when allow event organizers to maximize response rates and gather actionable information. If you choose not to install any of these browsers, you may still continue with your current browser. Pay close attention to the value added for attendees when choosing a hotel to partner with. These polls can easily be done with a #WhichIsBetter hashtag on the appropriate social media channel. It also sets you up to cater the event experience to them on-site and off. If your survey platform allows for it, dynamically produce additional questions for ratings under 3 (or whatever the halfway point on your scale is) to home in on the problem with the venue. Tweak your itinerary based on the results of this question to allow for the potential of extra seating and photography/videography for your most popular speaker sessions. It is really important to have a gauge of how your attendees felt about the networking opportunities at your event, as positive feedback can be enticing for future installments. This article explains the 30 best questions to ask in event surveys, and we’ll take you through what each question is for and how and when to ask it for the best results. “while 35% complained of network issues, but 82% of those respondents were using flip phones”). There are many ways to ascertain the answer to this question depending on the situation, and you should pay attention to your attendees’ body language and general attitudes throughout the event. Event feedback survey questions are survey questions asked after an event has concluded to the attendees to understand their opinions about the event. While the questions we covered were typically best asked in a particular way and at a particular time, there are good things to keep in mind whenever you’re soliciting your attendees for feedback. surveys. If food is part of your program, you have to respect the restrictions and dietary choices of your participants or they will not have a good experience. Do you need tips on how to price your event planning services? Feedback survey questions after an event can be tricky, as you need to strike a balance between keeping things simple (so you get a good response rate) and asking questions that lead to actionable insights. The following ten sample questions should provide a helpful example of the types of questions you may wish to include in a participant response survey. Here are some example pre-event survey questions to ask before the event begins. Event Survey Form Sample Also, your questions should be customized for the event. Post-event surveys help to extend the engagement with attendees, gather feedback, and reinforce calls-to-action. We’ve got the tools you need to create and send an event planning survey that will give you the information you need. The EPI questions, as you can see, are fairly common post-event survey questions. Remember to follow up with a qualitative question. It is an open-ended question that allows attendees to say anything on their minds that they may not have had the time or opportunity to mention before. If you cannot or do not have marketing automation systems in place to track this information, it is still worth taking note. With our PDF Editor, it’s easy to customize your Event Satisfaction Survey Template so it matches your event. Food allergies? Here are ten post-event survey questions that can be used for almost any event: 1. Whether you’re planning an event, responding to feedback in real time, or hoping to improve based on post-event feedback, follow these guidelines for an easy way to make surveying an integral part of your success. If you’re providing lead capture apps to exhibitors or dynamic polls and collaborative presentation slides to your speakers, you want to ensure that they were worth the investment and that the people they were intended to help made the most of them. Creating a brand or event specific hashtag and spreading that on social media or having a competition can really help online engagement. These are little stands or tables with buttons that correspond to a rating; these often take the form of a smiley face and frowny face, or numbers from 1 to 5. Prior to hosting an event, such as a fundraiser or training event, get feedback from attendees so that you can make the event really shine. Both quantitative and qualitative data can be used to validate their choices to sponsors and stakeholders, prove event ROI and engagement, and tweak future events and marketing campaigns to ensure attendee satisfaction. The best conference and event survey questions to ask at each stage. All of this information will inform future campaigns. Tip #2: Start your event survey with a general question. Without feedback, it’s hard to know the needs and expectations of your target audience for future events. It also gives insight into the sessions and topics available at the event attendees are most interested in. With this expert-certified event planning survey template, you’ll learn who is planning to be present and what they would like to get from attending the event. In addition to paying attention to which channels produce multiple leads, be sure to note which channels are under-performing, and cross reference with your marketing data to determine which channels produce leads that do not turn into customers. Knowing what channels are generating your leads will help you to target your marketing efforts and can allow for greater reach. Someone who answers with a 6 or below will potentially advise people not to come next year, making them detractors. Event planning surveys are a quick and cost-effective way to obtain feedback from attendees. Ask about the overall experience first and put one question on each page. Pay attention to your respondents’ sentiment. Ask event clients the basics. Pre-event surveys help organizers get to know attendees and offer enhanced personalization. If you’re tracking footfall using an event app, RFID, or some other technology, that should give you an indication of problematic areas. At the end of the day, it’s good to know that you delivered on your promises, but sometimes you want to explicitly ask for constructive feedback – especially if your survey is not 100% anonymous. How did you hear about this event? An alternative (or complimentary) question you could ask is whether there is anything your attendees would like to have seen or done that could have improved the experience. Attendees posting about what they are learning or how much they enjoy your event act as free advertising for future events. Not only that, the number of respondents and what marketing they … Sponsors love knowing how many people interacted with which session, which exhibitors were worth the money, and which products and services were attractive to attendees. Ask open-ended questions and include a comments column to discover your potential attendees expectations of the event. Pre-event survey questions Collecting event feedback is a critical part of planning and executing a successful event. You can then prepare a second-level survey with more questions for people who respond to your first round of questions. Before you decide on that team building exercise, offsite, or holiday party, send out a corporate event survey to gather all of the data you need to make an informed decision. Our event survey tips and examples are designed to help you collect feedback and draw meaningful conclusions for your next event. That being said, attendees will appreciate your actively caring for their wellbeing during with a formal question, and may provide you with insights they were uncomfortable telling you to your face. Your events are one-of-a-kind, so your post-event surveys should be too! Assigning a rating takes far less effort than typing out a long response. Post Event. This question can explain which speakers should be brought back next year and which should be replaced. Alternatively, this can be done using automation platforms or categorizing certain answers together. One of the main reasons people attend live events is for the potential to meet new and useful people within the industry. This could prompt them to similarly rate aspects like location, WiFi, infrastructure, aesthetics, etc. Inform your choices before you get too far in the process. Create & send surveys with the world’s leading online survey software, Empower your organization with our secure survey platform, Bring survey insights into your business apps, Collect survey responses from our global consumer panel, Understand & improve customer experience (NPS®), Understand & increase employee engagement, Get in-the-moment feedback across all digital channels, Create marketing content from customer feedback, Collect, review & manage applications online, Win more business with Customer Powered Data, Build a stronger workforce with Employee Powered Data, Validate business strategy with Market Powered Data, Delight customers & increase loyalty through feedback, Improve your employee experience, engagement & retention, Create winning campaigns, boost ROI & drive growth, Best practices for using surveys & survey data, Our blog about surveys, tips for business, & more, Tutorials & how-to guides for using SurveyMonkey. Consider facilitating networking opportunities at your event by assigning attendees to a buddy or a group based on simile needs. Create & send surveys with the world’s leading online survey software. Consider asking a fun, random question of your attendees. Show them menus with allergen information both in advance and during the event. (scale from very satisfactory to unsatisfactory) 4. Free event planning evaluation survey template + sample questionnaire for hotels and restaurants. That way, your event will meet the needs of every attendee. Did the training content meet your expectations? This survey type is specifically meant to understand the preferences of the attendees, with regards to the event. These questions help you and your clients set up expectations and get a feel for where you’re both coming from. This gives you valuable data and also reduces the amount of errant badge waste that will be littered across the venue grounds. Popularity and loyalty speak volumes, and questions like this are key. What are your food preferences? Use dynamic form logic to ask those who had a negative experience for their email contact and permission to reach out to them. These survey questions can be asked for public events, training courses, conferences, conclaves, exhibitions, and webinars. The template is a pre event survey conducted by the event organizer to ensure they organize a well planned event for the people to attend. While you may find insights about event particulars – your marketing campaign, the networking opportunities, or a particular swag or menu item – you will also gain more holistic insights into your attendees’ success at the event. Be sure to inquire about the check-in process, either as part of the process itself or as an immediate follow-up. Based on the responses, tweaks can be made to speaker lineups, swag items, schedule times and more. This open-ended question will give you great insight into what specifically attendees liked about your event, giving attendees the freedom to speak more to their overall event goals and how the event satisfied them. Here are some sample event survey questions that we’ll cover in this post: Are you likely to participate in one of our events in the future? A first impression of the venue is a great metric to have, especially because post-event survey questions about the overall event can be tainted if attendees have a negative experience during the event. Achieving a good response rate and obtaining useful survey data is a matter of asking the right questions at the right times. That way, your event will meet the needs of every attendee. With this expert-certified event planning survey template, you’ll learn who is planning to be present and what they would like to get from attending the event. the Intelligence platform to run better events. Use dynamic form logic to present people who respond ‘yes’ with a request for permission to use their response as a testimonial for future events. This question asks attendees to remember why they came in the first place and decide whether the event delivered. The first struggle with event survey questions is knowing what to ask to get the most actionable insights. With this expert-certified event planning survey template, you’ll learn who is planning to be present and what they would like to get from attending the event. Every attendee has a unique experience, so it is essential to understand every individual’s opinion. Engagement and satisfaction can be measured and monitored with keyword specific content streams. Ask questions like, “Do you have any dietary restrictions?” or, “Are there any questions you would like to be addressed at this event?” Of course, you can customize your questions to be as specific as you’d like. Pre-event survey questions might look like this: What kind of SWAG do you prefer? Shared with the author’s permission. Tip #3: Ask your NPS questions early The best way to structure this question is with a matrix where people can rate different aspects of your event according to a preset scale Having insight into the needs of your registrants can help you support memorable, tailor-made event experiences for them. Knowing if attendees plan on staying at the hotel your event is partnered with will help give the event organizers and hotel vendors an idea of the likelihood of filling up the expected block. Pose this question to speakers and vendors as well as attendees to boost your speaker and vendor network for future events. However, we cannot guarantee that all the features will work properly. It makes a case for sponsorship value, alludes to areas of attendee interest and can help inform the overall event program. These two insights together will inform your marketing in future events. Here are a few of them: Event survey data is the key to optimizing and improving the experience of your attendees. Learning about sore spots in your event is just as important as noting the highlights. Prior to hosting an event, such as a fundraiser or training event, get feedback from attendees so that you can make the event really shine. From the catering to the venue to decorations and more, a successful event takes a lot of strategizing and effort to pull off perfectly. If you’re not going to follow up with a qualitative question and you’re not concerned about tracking who responded, you can also provide a feedback stand on the way out of the check-in area. Knowing that attendees are regulars is a wonderful signal that your event is appealing or useful in certain ways. This is often the last question in a post-event survey. 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